We are pleased to report on a great success with a new online registration process we recently built for the Swannanoa Gathering. One of our greatest delights is working through a complicated process and ending with a simple, straightforward result. Thanks to the client, and to our internal team who made the new online registration possible!
Below, the project manager on the client side shares her thanks:
New Preregistration Page is Amaaahhhhhhhhzing!
I just wanted to share with you my experience with working with Courtney for this pre-registration and registration page for The Swannanoa Gathering. He has gone above and beyond to take our very complex system and turn what has been a confusing pre-registration process for our students into a simple, clear form. My phone has not rung once since pre-registration opened on Friday and usually I spend hours walking people through how to fill out the form. Not one call!
One of my goals for this year was to significantly reduce our use of paper, and already in our first week this form has made a significant difference. I have only received 4 mailed pre-registration forms, and normally about 1/3 of our pre-registrations come in via mail or fax. The changes Courtney made to the form also allowed me to no longer print out all of the online payments. Now I can simply open my email, see both the pre-registration form and the payment information in one screen. I enter right into the database, save the email in our system and that’s it – no printing at all. Because of this, it has also cut down on the time it takes me to process each registration.
This is my first year here, and I am the person most intimate with all of the “exceptions” we make for our students, and even I could not figure out a way to simplify this process for myself and our students. After a few meetings and emails back and forth, Courtney continued to think through the process and was able to make a number of suggestions to make things easier. I really appreciated his attention to detail and willingness to wade through the confusion with me. I know it must have been frustrating, but he never showed it.
Over and over he would work things through in his head and find a way to make it easier for our students. Not only has this proven to be true by the fact that I have not received one phone call asking for help, but I have also received a number of email responses thanking us for changing the system. Of the 187 online forms, only 1 person required me to follow up with them to clarify a few things. With our old system, it was easy to misunderstand the process, causing confusion and frustration from our students. I am delighted that seems to have been worked out!
I could go on, but suffice it to say, this one form has saved us paper, made our students very happy and saved me time. Pretty good for just one part of our website changes! I can’t wait to see what happens when we have a whole new look!